Shipping policy
# Shipping Policy
Kin & Kibble
At Kin & Kibble, we understand that your pets are family — and getting their essentials to you quickly, safely, and reliably is our priority. This Shipping Policy outlines how we process, fulfill, and deliver your orders worldwide.
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## 1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders are reviewed, verified, and prepared for fulfillment immediately after purchase.
- During peak seasons or promotional periods, processing times may extend slightly.
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## 2. Shipping Coverage
We proudly offer FREE Worldwide Shipping on all orders.
- We partner with trusted global fulfillment providers to ensure efficient delivery across regions.
- Shipping availability may vary slightly depending on local regulations or remote locations.
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## 3. Estimated Delivery Times
Delivery times vary depending on your location and the fulfillment center handling your order.
| Region | Estimated Delivery Time |
|--------|------------------------|
| United States | 5–10 business days |
| Canada | 7–12 business days |
| Europe | 7–14 business days |
| Australia & New Zealand | 8–15 business days |
| Rest of the World | 10–20 business days |
Note: These are estimated timeframes and may be affected by external factors such as customs processing, carrier delays, or high-demand periods.
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## 4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
- Tracking information may take 2–5 days to update after shipment.
- You can monitor your order status at any time using the provided tracking link.
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## 5. Split Shipments
To ensure faster delivery, your order may be shipped in multiple packages if items are sourced from different fulfillment centers.
- You will receive separate tracking numbers for each shipment when applicable.
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## 6. Customs, Duties & Taxes
Kin & Kibble covers shipping costs, but:
- Customs duties, import taxes, or local fees (if applicable) are the responsibility of the customer.
- These charges vary by country and are not controlled by Kin & Kibble.
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## 7. Delays & Exceptions
While we strive to meet all delivery timelines, delays may occur due to:
- Customs inspections
- Carrier disruptions
- Weather conditions
- High seasonal demand
We appreciate your patience and understanding in these situations.
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## 8. Incorrect Address Disclaimer
Please ensure your shipping details are accurate at checkout.
- Kin & Kibble is not responsible for orders delivered to incorrectly provided addresses.
- If you notice an error, contact us within 12 hours of placing your order.
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## 9. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please check with neighbors or your local carrier first.
- If the issue persists, contact our support team and we will assist you in resolving the situation.
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## 10. Contact Us
If you have any questions about your shipment, feel free to contact us:
Email: support@kinandkibble.com
Response Time: 24–48 business hours
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## Our Commitment
At Kin & Kibble, we combine global fulfillment efficiency with a personal commitment to pet families. Every order is handled with care — because your pet deserves the best.
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